What is a customer portal?
A customer portal is an online environment in which customers can view contract and personal details, invoices and conditions and request new products or services. A customer portal has become indispensable for many companies and government agencies. Companies that have a customer portal developed not only increase the ease of use for their customers, but also meet the ever-growing service expectations. An additional advantage is the savings on operational costs that a customer portal can provide.
Instead of a customer portal, it is sometimes also called a client portal.
Customer portal content
The content of the customer portal or client portal can consist of information and data, but you can also integrate specific software that increases your company's service level and sales. To build a customer portal, a good inventory of the desired functionality, business logic and available data and systems is essential. Our experience shows that a customer portal delivers the most business value when multiple disciplines are involved.
When creating a customer portal, linking existing systems and sources of information is an important pillar for success. This requires experience and expertise in linking software (both new and older software). HybrIT can play a key role in this through our many years of experience with complex integration platforms.